Find out what your new Subaru can do for you.

As you know, vehicles today are very sophisticated. Many of our customers develop more questions after they have the car for a few weeks. Your new Subaru vehicle is engineered with advanced technology to make sure you’re safe, comfortable, and entertained on every drive.


To make sure you’re familiar with these features and to personalize them according to your needs, Subaru created the Love-Encore visit. You’ll have a one-on-one appointment at Shingle Springs Subaru with a Subaru Star Delivery Specialist who will answer any questions you have and help you explore and customize your vehicle’s systems.

Just a few of the comments from customers
who've experienced a Love-Encore visit:

"What a great service this was. I had so many questions, even after reading through the manual. Clayton was friendly, clear about the features, and really made the whole encounter fun as well as informative. I felt more confident about driving and using the special features, especially EyeSight®, which I love."

"Kevin was very patient and we were so impressed not only with him, but also with all the technology available on our new Subaru Outback. The Love Encore training is a wonderful service."

"I think this was an excellent experience. At time of delivery, you are very overwhelmed, and you do not necessarily absorb all the information. Having this two weeks later gave me a chance to focus on what I am interested in, and I was able to drill down to my specific questions and issues at the time of the follow up visit. Great program!"

 

Contact your Subaru Star Delivery Specialist to learn more or schedule a Love-Encore visit.

 

Star Delivery Specialist

Executive General Manager Bryant  McCarver
Bryant McCarver
Executive General Manager
Shingle Springs Subaru has been a family owned business for over 30 years and participates in and supports many local causes. Whether it's helping the El Dorado County Sheriff's K-9 unit get some new police dogs, donating to the local Junior Diabetes Research Foundation, El Dorado County Fire Fighters or the El Dorado County Veterans Monument, Bryant's generosity is straight from the heart of the McCarver family tradition of helping those in need.
General Manager Tom  Rockenbaugh
Tom Rockenbaugh
General Manager
Tom has been with us for 13 years after leaving the restaurant business. An avid outdoors-man and cook, he enjoys spending time with his family and friends, whether fishing, camping, or mountain biking. As long as there is music playing, Tom has a smile on his face.
Parts/Service Director Anthony  Wells
Anthony Wells
Parts/Service Director
We welcome Anthony to our Subaru Team! Anthony has been in the parts industry for over 25 years making his the go-to guy for your parts needs. When not at Subaru, Anthony enjoys a variety of sports, while also coaching a youth soccer team.
Sales Manager Sonny  Aivazian
Sonny Aivazian
Sales Manager
Sonny has been with us since 2021 and has 31 years of experience in the car business, 13 of which are with Subaru. Besides his love for Subarus, Sonny also has a love for sports (Go Giants!) and music (que Pearl Jam!). Welcome to the team Sonny!
Service Team Manager Dawn  Davenport
Dawn Davenport
Service Team Manager
Dawn is a long time resident of El Dorado County. In the summer, her family loves to pan for gold along the American River. In the fall, it's got to be Apple Hill! As a lover of the great outdoors, she is in total agreement with most locals, "This is a great place to live!"
Pre-Owned Vehicle Manager Aaron  Sherer
Aaron Sherer
Pre-Owned Vehicle Manager
Aaron Sherer has been helping our customers find the right deal on the right car, for over two decades. With volumes of technical and real world knowledge about all types of vehicles, Aaron has helped thousand's of our customers get into the right car! Always at the top of the Customer Satisfaction Surveys, Aaron has consistently demonstrated his unique ability to put the customer first!
Asst Sales & Fleet Manager Madeleine  Peralez
Madeleine Peralez
Asst Sales & Fleet Manager
We are pleased to be welcoming Madeleine to our sales team! With 10 years of experience in sales, Madeleine is the perfect person to help you and your family find the Subaru that best fits your lifestyle. When not at Subaru, she is spending time with her adorable baby daughter and family. As well, she has a love for hiking a biking, hence why she is a perfect fit for Subaru!
Finance Manager Jon  Cooper
Jon Cooper
Finance Manager
Happy to have him join the team in the beginning of 2015, some of you may recognize "Cooper", since he has been selling vehicles locally for over 17 years now... although he now has a beard and a little more gray. In his spare time, he enjoys time with his family and raising his two very active boys. Cooper notes, "If you have yet to purchase a vehicle from me, or are a returning customer on your tenth vehicle, you will get the same up front, no hassle deal all of my previous customers have come to expect. I am happy to be offering you one of the highest rated, safest, and most reliable vehicles on the road today. I look forward to hearing from you!"
Subaru Product Specialist Max  McCarver
Max McCarver
Subaru Product Specialist
Subaru Product Specialist Brandon  MacDuff
Brandon MacDuff
Subaru Product Specialist
Subaru Product Specialist Trevor  Watson
Trevor Watson
Subaru Product Specialist
Trevor will have you laughing within the first few minutes! A fun-loving family man who is happiest at home with them or on the track with his KTM or wrenching on his classic Datsun 510.
Subaru Product Specialist Chris  Carrillo
Chris Carrillo
Subaru Product Specialist
Subaru Product Specialist Nicholas  Burlaka
Nicholas Burlaka
Subaru Product Specialist
Subaru Product Specialist Patrick  Nicodemus
Patrick Nicodemus
Subaru Product Specialist
Subaru Product Specialist Nathan Ures
Nathan Ures
Subaru Product Specialist
Business Development Team Steve  Summers
Steve Summers
Business Development Team
Online Sales & Trade-Up Mgr Tim  Gonzales
Tim Gonzales
Online Sales & Trade-Up Mgr
Tim has spent his entire career in the automobile business, in all areas like sales, finance etc. His happy, professional demeanor let's his customers know that Tim is working in their best interest.
Online Product & Trade-Up Team Kevin  Powell
Kevin Powell
Online Product & Trade-Up Team
Kevin has been in the automotive industry for over 25 years. He is a member of the "Yosemite Conservancy" where he helps in preserving the natural beauty of Yosemite National Park. When not at work, Kevin enjoys hiking, camping, paddle boarding, and snowshoeing throughout Northern California. Kevin will happily find you the Subaru that fits your needs!
Online Product & Trade-Up Team Zoe  Lee
Zoe Lee
Online Product & Trade-Up Team
Online Product Specialist Jeff  Tallent
Jeff Tallent
Online Product Specialist
As an integral part of our Internet Sales team, Jeff has demonstrated his professionalism by winning the praise of his many satisfied customers. Having been raised in Hawaii, Jeff understands small town customer service and the value of fulfilling your promises. Since graduating from UH Hilo campus in 1998, Jeff has focused on his interest in technology driven marketing and sales. OK, maybe he is a computer nerd, but he's a nice computer nerd! And... he is super knowledgeable and enthusiastic about our awesome Subaru lineup!
Love Promise Champion Chelsea  Deplitch
Chelsea Deplitch
Love Promise Champion
Service Advisor Chuck  Houston
Chuck Houston
Service Advisor
Service Advisor Eddie  Czigler
Eddie Czigler
Service Advisor
Service Advisor Anthony  Ortega
Anthony Ortega
Service Advisor
Service Advisor Chris  Volk
Chris Volk
Service Advisor
Express Service Advisor Michael  Hanson
Michael Hanson
Express Service Advisor
Senior Master Technician Mike  Armstrong
Mike Armstrong
Senior Master Technician
Subaru Senior Master Technician/Production & Shop Manager Mike is a master at his craft and knows most everything there is to know about cars! Besides his passion for cars, he loves his family, dogs Abby and Shyann, and the great outdoors. Mike is the guy for the job and will make sure that our Techs keep your Subaru running in top shape!
Service Technician Tim  Pesola
Tim Pesola
Service Technician
Service Technician Kyle  Neilsen
Kyle Neilsen
Service Technician
Subaru Technician Erik  Rambo
Erik Rambo
Subaru Technician
Service Technician Chris  Pritchett
Chris Pritchett
Service Technician
Service Technician Clay  Stolp
Clay Stolp
Service Technician
Clay has over 15 years of mechanic experience and to say he is an expert technician would be an understand. Your Subie is in good hands!
Service Technician Mike  Hussel
Mike Hussel
Service Technician
Subaru Technician Jerry  Neilsen
Jerry Neilsen
Subaru Technician
Subaru Technician Gabe  Fierro
Gabe Fierro
Subaru Technician
Subaru Technician Dalton  King
Dalton King
Subaru Technician
Subaru Technician Colton  Medeiros
Colton Medeiros
Subaru Technician
Subaru Technician Matt  Gregorio
Matt Gregorio
Subaru Technician
Subaru Technician Jesse  Timmerman
Jesse Timmerman
Subaru Technician
Service technician Joe  Goings
Joe Goings
Service technician
Express Lube Technician Jacob  Moots
Jacob Moots
Express Lube Technician
Warranty Administrator Steve  Goodrich
Steve Goodrich
Warranty Administrator
Just Drive Program Coordinator Lauryn  Borges
Lauryn Borges
Just Drive Program Coordinator
Business Development Coor Samantha  Bellamy
Samantha Bellamy
Business Development Coor
Cashier / Receptionist Jenny  Montazer
Jenny Montazer
Cashier / Receptionist
Cashier / Recptionist Cherie Larkin
Cherie Larkin
Cashier / Recptionist
Head Detail Specialist Tony  Alcazar
Tony Alcazar
Head Detail Specialist
Detail Specialist Maximilian  Mace
Maximilian Mace
Detail Specialist
Detail Specialist Adrian  Barragan
Adrian Barragan
Detail Specialist
Detail Specialist Michael  Cooper
Michael Cooper
Detail Specialist
Service Suport Team Member Josh  Wheeler
Josh Wheeler
Service Suport Team Member
Service Suport Team Member Chey  Walker
Chey Walker
Service Suport Team Member
Service Support Team Member David  Rodriguez
David Rodriguez
Service Support Team Member
Service Support Team Member Laney  Carlson
Laney Carlson
Service Support Team Member
Assistant Parts Department Mgr Mark  Farrel
Mark Farrel
Assistant Parts Department Mgr
Parts Specialist Heidi  Quinnell
Heidi Quinnell
Parts Specialist
Parts Specialist Damon  Maraschino
Damon Maraschino
Parts Specialist
Retail Parts Specialist Rod  Martin
Rod Martin
Retail Parts Specialist
Parts Shipping & Receiving Christian  Olson
Christian Olson
Parts Shipping & Receiving
Legacy Employee Rob  Thomas
Rob Thomas
Legacy Employee
Rest in peace Rob. You were a major asset to our service department ever since your first day here, a long, long time ago. The guidance and technical expertise you brought to the workplace are still having a positive effect on our crew. Your suffering in this world is over, but you will always be in our fondest memories.
Legacy Employee Mike  Putoff
Mike Putoff
Legacy Employee
Rest in Peace Mike. Our co-worker, our friend, our Mike. You were taken from us far too soon Mikey. You will always be in our fondest memories. Your work ethic, your singing and air-guitar playing to the Classic Rock coming out of the Detail Department, will surely be missed.
Express Lube Technician Talon Alter
Talon Alter
Express Lube Technician
Express Lube Technician Tyler Garcia
Tyler Garcia
Express Lube Technician
Express Lube Technician Andrew Forni
Andrew Forni
Express Lube Technician
Express Lube Technician Logan Luddy
Logan Luddy
Express Lube Technician
Express Lube Technician Cristian Perez
Cristian Perez
Express Lube Technician
Subaru Technician John Hill
John Hill
Subaru Technician
Subaru Technician Lucas Poling
Lucas Poling
Subaru Technician
Service Support Team Member Will Anderson
Will Anderson
Service Support Team Member
Service Support Team Member Dustin Scowcroft
Dustin Scowcroft
Service Support Team Member
Service Support Team Member Lincoln Spellman-Nesiba
Lincoln Spellman-Nesiba
Service Support Team Member

The Subaru Star Delivery Specialist, Your Vehicle Technology Expert.

Once you take ownership of your new Subaru, your Shingle Springs Subaru Subaru Star Delivery Specialist will schedule a return to the retailer for a Love-Encore visit. This should take place within 14 to 60 days from your original delivery date. This is your opportunity to ask questions about your vehicle’s features and functions. With the help of the Star Delivery Specialist, you will be confident understanding how your vehicle’s technology enhances your driving experience.


Your specialist will explain and demonstrate how to use the systems seen on the right, plus many more, and set them up to work best for you. You will also learn about MySubaru Connected Services and how to enroll. Please note this process may take about 30 to 60 minutes. The Star Delivery Specialist is your go-to contact for all of your technology questions before, during, and after taking ownership.

Pairing/Using Bluetooth

Subaru makes it easy to connect Android™ and Apple phones, or almost any other Bluetooth-enabled mobile device to your vehicle, so you can enjoy all your favorite content on your drive.

Power Rear Gate memory height

The Power Rear Gate’s opening height can be adjusted when overhead space is limited, and the setting is stored for future use.

Multi-Function Display

The Multi-Function Display delivers important information about your vehicle’s different systems, mileage, outside temperature, and more.

Navigation

Subaru Multimedia System with Navigation features an intuitive interface and high-resolution touch-screen for entering addresses, displaying traffic, and finding points of interest.

Subaru EyeSight

Subaru EyeSight Driver Assist Technology is an extra set of eyes on the road and, if need be, an extra foot on the brake when you drive. Featured components include Adaptive Cruise Control; Lane Keep Assist and Sway Warning; and Pre-Collision Braking and Throttle Management.

My Subaru Connected Services

The MySubaru mobile app is the primary tool for accessing and managing your MySubaru account. With the app, you can use remote services (i.e., Lock/Unlock, Vehicle Locate, Engine Start), view vehicle health information, schedule service with a Subaru retailer, and much more—all from your phone. It’s available on both the iOS and Android app stores.